Welcome to RM Resin Arts, your trusted destination for high-quality resin handcraft gift products and resin art raw materials. With over three years of experience in the resin art industry, we specialize in creating unique, personalized gifts that are perfect for any occasion.
At RM Resin Arts, we take great pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase, which is why we have a flexible return policy to ensure a positive shopping experience.
Eligibility for Returns
To be eligible for a return, the following conditions must be:
• The item must be unused, in its original condition, and in the original packaging.
• Returns must be initiated within 7 days of receiving the product.
• Proof of purchase, such as a receipt or order confirmation, is required.
Non-Returnable Items
Certain products are non-returnable due to their personalized or customized nature, including:
• Custom Resin Art Pieces: Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
• Resin Art Materials: Raw materials such as resin kits and supplies are non-returnable if opened or used.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately within 48 hours of receiving the product. We will work with you to resolve the issue, which may include offering a replacement or a full refund.
To initiate a return for damaged or defective items, please provide:
• A clear description of the issue.
• Photos showing the damage or defect.
Return Process
To start a return, please follow these steps:
1. Contact us at support@rmresinarts.com or call +91 7418300624 within 7 days of receiving your order.
2. Include your order number, details of the item you wish to return, and the reason for the return.
3. Once approved, we will provide instructions on how to send the item back to us. Shipping costs for returning non-defective items will be your responsibility.
Refunds
Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 5-7 business days.
• Shipping Costs: Shipping fees are non-refundable unless the item was damaged or incorrect.
• Partial Refunds: In some cases, only partial refunds may be granted for items not returned in their original condition, damaged by the customer, or returned beyond the 7-day window.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at support@rmresinarts.com, and we will arrange for the exchange process.
Cancellations
Orders can be canceled within 24 hours of purchase. Once this period has passed, we may not be able to cancel the order, especially for custom or personalized products.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
• Email: support@rmresinarts.com
• Phone: +91 7418300624
• Business Hours: Monday to Friday, 9 AM – 6 PM (IST).
We strive to make your experience with RM Resin Arts as seamless as possible and appreciate your understanding of our return policy.
